Refund policy
SHIPPING POLICY
KAP Exterior Solution and Consulting LLC is committed to providing reliable delivery options for our natural stone products.
ORDER PROCESSING
Orders are processed after payment has been successfully received and the product availability has been confirmed.
Processing times may vary depending on the product, quantity ordered, inventory availability, pallet preparation, and delivery requirements.
SHIPPING AND DELIVERY COSTS
Shipping and delivery charges are calculated based on factors that may include:
• Delivery distance
• Order quantity
• Total weight
• Number of pallets
• Delivery destination
• Delivery accessibility
• Transportation method
• Special delivery requirements
Applicable shipping or delivery charges will be provided during checkout, through a shipping quote, or confirmed with the customer before shipment when necessary.
DELIVERY TIMES
Estimated delivery times may vary depending on the destination, product availability, transportation method, weather conditions, carrier availability, and other circumstances outside our control.
Delivery dates and times are estimates and are not guaranteed unless specifically confirmed in writing.
FREIGHT AND PALLET DELIVERIES
Natural stone products may be shipped on pallets due to their weight and size.
Customers are responsible for providing complete and accurate delivery information and ensuring that the delivery location can safely accommodate the delivery vehicle.
Some deliveries may require special equipment or arrangements for unloading.
The customer is responsible for ensuring appropriate access to the delivery location unless unloading services have been specifically included in the order.
DELIVERY ACCESS
Before placing an order, customers should make sure that the delivery location is accessible to the appropriate delivery vehicle.
Additional charges may apply if delivery requires special equipment, additional services, a second delivery attempt, address changes, difficult access, or other special arrangements.
DELIVERY INSPECTION
Customers should inspect their order as soon as reasonably possible after delivery.
If there is visible damage, missing material, or an incorrect product, please contact us promptly.
Photographs of the material, packaging, pallets, and any visible damage may be required to process a shipping or delivery claim.
DELIVERY DELAYS
KAP Exterior Solution and Consulting LLC is not responsible for delays caused by circumstances outside our reasonable control, including weather, road conditions, carrier delays, transportation disruptions, product availability, natural disasters, or other unforeseen events.
INCORRECT DELIVERY INFORMATION
Customers are responsible for providing accurate shipping and contact information.
Additional charges resulting from incorrect addresses, inaccessible locations, missed deliveries, or customer-requested delivery changes may be the responsibility of the customer.
NATURAL STONE PACKAGING
Natural stone may be packaged in pallets, crates, boxes, or other appropriate packaging depending on the product and quantity ordered.
Minor movement, dust, surface residue, or normal characteristics associated with transporting natural stone are not considered product defects.
SHIPPING AREA
Shipping availability may vary depending on the customer's location, order size, and transportation requirements.
If we are unable to deliver to a particular location, we will contact the customer to discuss available options.
CONTACT US
For questions regarding shipping or delivery, please contact:
KAP Exterior Solution and Consulting LLC
Primary Email:
office@kapexteriorsolutions.online
Backup Email:
kapexteriorsolutionsllc@gmail.com
Phone:
551-888-7762.