Terms of service

OVERVIEW

This website is operated by KAP Exterior Solution and Consulting LLC. Throughout the site, the terms “we,” “us,” and “our” refer to KAP Exterior Solution and Consulting LLC.

By visiting our website, using our services, and/or purchasing products from us, you agree to be bound by these Terms of Service. These Terms apply to all users of the site, including customers, browsers, vendors, and others who access or use our services.

Please read these Terms carefully before using our website or placing an order.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are using our products and services for lawful purposes only.

You may not use our website or products for any illegal, fraudulent, unauthorized, or prohibited activity.

You may not attempt to interfere with the security, operation, or functionality of this website.

SECTION 2 – NATURAL STONE PRODUCTS

KAP Exterior Solution and Consulting LLC specializes in natural stone products.

Because natural stone is a product of nature, variations in color, texture, veining, pattern, thickness, size, shape, and overall appearance are normal and expected.

Images displayed on our website are intended to provide a general representation of our products. The stone received may vary from photographs, samples, displays, or previously purchased material.

Natural variations are not considered defects.

SECTION 3 – PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, measurements, pricing, and other information displayed on our website are accurate.

However, we do not guarantee that all product descriptions, photographs, colors, measurements, availability, or other content will be completely error-free.

We reserve the right to correct errors, update information, change product details, or discontinue products at any time.

SECTION 4 – PRODUCT AVAILABILITY

Natural stone availability may change due to inventory, quarry supply, production, transportation, or other factors.

We reserve the right to limit quantities or cancel an order if a product becomes unavailable.

If a product becomes unavailable after an order is placed, we will contact the customer regarding available options.

SECTION 5 – PRICING

All prices shown on our website are in U.S. dollars unless otherwise stated.

Prices may be based on square foot, linear foot, piece, pallet, quantity, or another applicable unit of measurement.

Pricing may vary depending on the product, quantity, order size, packaging, delivery destination, shipping requirements, and other applicable factors.

We reserve the right to change prices at any time before an order is confirmed.

SECTION 6 – ORDERS

We reserve the right to accept, refuse, limit, modify, or cancel any order.

An order is not considered fully accepted until payment has been successfully processed and the order has been confirmed.

Customers are responsible for reviewing their order carefully before completing the purchase.

If we need to contact you regarding an order, we will use the contact information provided during checkout.

SECTION 7 – PAYMENT

Customers agree to provide accurate, current, and complete billing and payment information.

Orders may be subject to payment authorization and verification.

We reserve the right to cancel or delay an order if payment cannot be verified or successfully processed.

SECTION 8 – SHIPPING AND DELIVERY

Shipping and delivery costs may vary depending on the quantity of stone ordered, total weight, pallet requirements, delivery distance, destination, accessibility, transportation method, and other shipping requirements.

Shipping and delivery estimates are not guaranteed.

Delivery times may be affected by weather, carrier delays, product availability, road conditions, transportation issues, or other circumstances outside our control.

Customers are responsible for providing accurate delivery information.

Customers are also responsible for ensuring that the delivery location is accessible for the applicable delivery vehicle and unloading requirements.

Additional shipping terms may be described in our Shipping Policy.

SECTION 9 – DELIVERY AND RECEIPT OF MATERIAL

Customers should inspect their shipment as soon as reasonably possible after delivery.

Any visible damage, missing material, incorrect product, or delivery issue should be reported promptly.

Customers may be required to provide photographs, order information, delivery documentation, and other supporting information.

Failure to report visible issues within a reasonable period may affect the ability to process a claim.

SECTION 10 – RETURNS, REFUNDS, AND CANCELLATIONS

Returns, refunds, exchanges, and cancellations are subject to our Refund Policy and any additional terms provided at the time of purchase.

Certain products may not be eligible for return, including special orders, custom orders, opened pallets, installed materials, altered materials, cut materials, used materials, or products that cannot reasonably be resold.

Customers should review the applicable return and refund terms before placing an order.

SECTION 11 – NATURAL VARIATIONS AND PRODUCT EXPECTATIONS

Natural stone may contain differences in shade, texture, markings, mineral deposits, surface characteristics, thickness, and dimensions.

These characteristics are part of the natural appearance of the material.

Customers are encouraged to order sufficient material for their project because stone purchased at a later time may come from a different production run or natural stone lot and may vary in appearance.

SECTION 12 – INSTALLATION

Unless specifically stated otherwise in writing, the purchase of natural stone products does not include installation services.

Customers are responsible for selecting qualified installers and confirming measurements, installation methods, structural requirements, building codes, permits, waterproofing requirements, adhesives, mortar, sealers, and other project requirements.

KAP Exterior Solution and Consulting LLC is not responsible for damage or problems resulting from improper installation, storage, cutting, sealing, handling, maintenance, or use by customers or third parties.

SECTION 13 – MEASUREMENTS AND ORDER QUANTITIES

Customers are responsible for confirming the measurements and quantities required for their project.

We recommend allowing for appropriate waste, cuts, breakage, project design, and installation requirements.

KAP Exterior Solution and Consulting LLC is not responsible for shortages caused by incorrect measurements or insufficient quantities ordered by the customer.

SECTION 14 – THIRD-PARTY SERVICES

Our website may use third-party services, including payment processors, shipping providers, technology providers, analytics services, and other service providers.

These third parties may have their own terms, conditions, and privacy policies.

We are not responsible for the independent actions, policies, availability, or performance of third-party providers.

SECTION 15 – WEBSITE CONTENT

All content provided on this website is for general informational and commercial purposes.

We reserve the right to modify, remove, update, or replace website content at any time.

We do not guarantee that the website will always be available, uninterrupted, secure, or free from technical errors.

SECTION 16 – PROHIBITED USES

You may not use this website:

For unlawful purposes;

To violate any applicable law or regulation;

To infringe intellectual property rights;

To submit false or misleading information;

To transmit viruses, malware, or harmful code;

To interfere with website security;

To attempt unauthorized access to the website or related systems;

To engage in fraudulent or abusive activity.

SECTION 17 – DISCLAIMER OF WARRANTIES

We make reasonable efforts to provide accurate information and quality products.

However, except where required by law, products and services are provided without additional warranties beyond those expressly provided in writing.

Natural variations in stone are not considered defects and are not guaranteed to match photographs, samples, or previously purchased materials exactly.

SECTION 18 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, KAP Exterior Solution and Consulting LLC shall not be liable for indirect, incidental, special, consequential, or similar damages arising from the use of our website, products, shipping services, installation by third parties, or other related services.

Nothing in these Terms is intended to limit any legal rights that cannot lawfully be limited.

SECTION 19 – INDEMNIFICATION

You agree to indemnify and hold harmless KAP Exterior Solution and Consulting LLC from claims, losses, damages, liabilities, or expenses resulting from your misuse of the website, violation of these Terms, violation of applicable law, or infringement of third-party rights.

SECTION 20 – SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect.

SECTION 21 – TERMINATION

We reserve the right to suspend or terminate access to our website or services if these Terms are violated or if we reasonably believe the website or services are being misused.

SECTION 22 – GOVERNING LAW

These Terms shall be governed by applicable federal and state laws of the United States and the laws applicable to the jurisdiction in which KAP Exterior Solution and Consulting LLC is legally established.

SECTION 23 – CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms of Service at any time.

The most current version will be posted on our website.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

SECTION 24 – CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

KAP Exterior Solution and Consulting LLC

Primary Email:
office@kapexteriorsolutions.online

Backup Email:
kapexteriorsolutionsllc@gmail.com

Phone:
551-888-7762